Cancellation Policy VAN365

VAN365 Cancellation Policy

VAN365 understands that plans can change. For this reason, the following cancellation policy applies to vehicle bookings.

  1. Free Cancellation
    Booking cancellations are free of charge when made at least 72 hours before the scheduled vehicle collection time.
  2. Cancellation Less Than 72 Hours Before Collection
    If a booking is cancelled less than 72 hours before the scheduled collection time, any deposit or booking payment may be non-refundable, in accordance with the specific terms of the booking.
  3. No-show
    If the customer fails to collect the vehicle on the agreed date and time without prior notice of cancellation or modification of the booking, the booking will be considered a no-show and any deposit paid may be retained.
  4. Change of Date or Time
    Requests to change the collection date or time are subject to vehicle availability. Any change is considered final only after confirmation by VAN365.
  5. Vehicle Change
    Changing the vehicle category or a specific vehicle may be possible by prior arrangement and subject to availability. This may result in a change to the rental price.
  6. Early Return
    If the renter returns the vehicle earlier than the agreed date or time, this does not automatically entitle them to a refund for the unused rental period, unless otherwise agreed in writing with VAN365.
  7. Cancellation by VAN365
    In exceptional circumstances, such as a breakdown, accident, force majeure or any other objective reason preventing the provision of the agreed vehicle, VAN365 will make every reasonable effort to provide a comparable available vehicle. If this is not possible, any amounts paid for the specific booking will be refunded to the customer.
  8. Cancellation Procedure
    Any cancellation or modification of a booking must be communicated to VAN365 by telephone or through the company’s official contact channels. The cancellation time is considered to be the moment VAN365 receives and confirms the relevant request.
  9. Special or Long-Term Rentals
    For long-term rentals, special offers or bookings with customised terms, a different cancellation policy may apply. Any such policy will be communicated to the customer before the booking is confirmed.
  10. Acceptance of the Policy
    By confirming a booking, the customer acknowledges that they have been informed of and accept this Cancellation Policy.