Rental Terms VAN365
VAN365 Rental Terms and Conditions
Renting a vehicle from VAN365 requires acceptance of the following terms and conditions. The specific terms of each rental, including the vehicle, rental period, price, security deposit and any additional charges, are specified in the rental agreement signed upon vehicle collection.
- Driver Age
The main driver and any additional drivers must be at least 24 years old. - Driving Licence
The driver must hold a valid driving licence of the appropriate category, which must have been issued at least one year before the start of the rental period. For VAN365 vehicles classified under Category B, a Category B driving licence covers vehicles weighing up to 3,500 kg and carrying up to 8 passengers in addition to the driver. - Required Documents
A valid driving licence and an identity card or passport are required upon vehicle collection. VAN365 may request additional information where necessary to complete the rental process. - Additional Drivers
The vehicle may only be driven by individuals listed in the rental agreement. Each additional driver must meet the same requirements as the main driver. The standard additional driver fee is €5, unless otherwise stated in the booking. - Rental Period
The rental period is specified in the rental agreement. Any extension must be arranged with VAN365 in advance and is only valid once confirmed by VAN365. - Vehicle Collection and Return
Standard vehicle collection and return hours are 08:00–19:00. Collection or return outside these hours is only possible by prior arrangement with VAN365 and subject to availability. - Late Return
A grace period of up to 30 minutes is allowed after the agreed return time. Longer delays may result in additional charges, depending on the rental agreement and the duration of the delay. - Mileage
The standard rental includes 120 km per day, unless otherwise agreed. Additional mileage is charged at €0.20 per km. - Fuel
The vehicle is provided with a specific fuel level and must be returned with the same fuel level. If refuelling by VAN365 is required, the renter will be charged for the fuel cost plus a €15 service fee. - Vehicle Condition
The condition of the vehicle is recorded before collection and after return. This documentation may include photographs and/or videos, which may be retained by both VAN365 and the customer as evidence of the vehicle’s condition. - Inspection Upon Collection
The renter must inspect the vehicle upon collection and immediately report any damage or wear that has not already been documented. - Damage During the Rental Period
The renter is responsible for damage caused during the rental period due to their own fault or a breach of the terms of use. Any related charges must be based on actual and documented damage. - Loss of Vehicle Use
In the event of damage attributable to the renter that renders the vehicle inoperable or unavailable for rental, VAN365 may claim compensation for the documented loss of use of the vehicle during the necessary repair period. - Insurance and Excess
All vehicles have the required insurance coverage. Any applicable insurance excess, renter’s liability amount or additional insurance coverage is specified in the relevant rental agreement. - Breakdown or Accident
In the event of a breakdown, accident or other incident, the renter must contact VAN365 immediately and follow its instructions. The renter may not authorise repairs or other work by a third party without prior approval from VAN365, unless there is an immediate safety concern. - Theft or Fire
In the event of theft, attempted theft or fire, the renter must immediately notify VAN365 and the relevant authorities and follow the procedures required by the insurance company. - Fines, Traffic Violations and Tolls
The renter is responsible for fines, traffic violations, tolls and any other charges arising from the use of the vehicle during the rental period. - Permitted Use
The vehicle must be used in accordance with its intended purpose, the applicable traffic regulations and the manufacturer’s instructions. The renter must exercise appropriate care when using the vehicle. - Prohibited Uses
Prohibited uses include, but are not limited to, using the vehicle for illegal activities, racing or speed trials, off-road driving, exceeding the permitted load limits and allowing an unauthorised driver to operate the vehicle. - Loading and Securing Goods
The renter is responsible for the proper loading, distribution and securing of all items being transported. The vehicle’s maximum permitted load capacity must not be exceeded. - Personal Belongings and Cargo
VAN365 is not responsible for the loss, theft or damage of personal belongings or cargo transported or left inside the vehicle. - Smoking
Smoking is prohibited inside VAN365 vehicles. In cases of strong odours, stains or damage requiring specialised cleaning, an appropriate cleaning fee may be charged. - Vehicle Cleanliness
The vehicle must be returned in a reasonably clean condition. Excessive dirt or soiling of the interior or cargo area requiring specialised cleaning may result in additional charges. - Geographical Restrictions
The vehicle must only be used within the agreed geographical boundaries. Taking the vehicle outside Greece or using it beyond the agreed geographical limits requires prior approval from VAN365. - GPS and Security Systems
Certain vehicles may be equipped with GPS tracking systems exclusively for security purposes, vehicle protection and the management of incidents involving theft or unauthorised use. Any related data processing is carried out in accordance with applicable personal data protection legislation. - Security Deposit
VAN365 may require a security deposit for the rental. The exact amount and payment method are specified in the booking or rental agreement for the particular vehicle. - Payment
The rental price and any additional agreed charges must be paid in accordance with the terms of the relevant booking and rental agreement. - Booking Cancellation
Cancellations are governed by VAN365’s separate “Cancellation Policy”, which is available in the Useful Links section of the website. - Long-Term Rentals
Different rates, mileage limits or special terms may be agreed upon for long-term rentals. These are specified in the relevant quotation or rental agreement. - Failure to Comply with the Terms
In the event of a material breach of the rental terms or unauthorised use of the vehicle, VAN365 reserves the right to request the immediate return of the vehicle and compensation for any resulting documented damage. - Validity of the Rental Agreement
In the event of any discrepancy between the general information provided on the website and a specific term agreed in writing for a particular rental, the signed rental agreement shall prevail, provided that the specific term is lawful and has been communicated to the renter. - Acceptance of Terms
By signing the rental agreement and collecting the vehicle, the renter confirms that they have read, understood and accepted the rental terms and conditions. - VAT
The applicable Value Added Tax (VAT), currently 24%, is added to rental prices and individual charges wherever applicable.